- When I enter my account details, the service wheel just keeps spinning.
- Can you please support a different ISP.
- Does the gadget auto-update when new versions are available?
- McAffee reports a VBS/Psyme trojan. Are you trying to hack me?
- The service dropdown says “Authoristaion Required” in the configuration window.
When I enter my account details, the service wheel just keeps spinning.
This is a bit of a mystery. Where I have seen this, it usually resolves itself in a couple of days. So if you do see it, just leave it, and try again tomorrow.
Can you please support a different ISP.
In short, no. I simply don’t have time to muck about with trying to support an ISP I have no personal interest in. Add to that the fact that with no account I can’t test, and won’t be asking for other people’s usernames and passwords. Having said that, the full source code is available in the gadget, and if you want to add support, simply replicate the Internode.js class, creating the same methods for your own ISP. So while I won’t do it, feel free to do it yourself.
Does the gadget auto-update when new versions are available?
When a new version is available, a download link is displayed, as detailed in the “Overview” page. Clicking the link should download and install the update.
McAffee reports a VBS/Psyme trojan. Are you trying to hack me?
It’s a false positive. Reviewing the VBS/Psyme trojan indicates that it creates unwanted files on your computer. As the gadget doesn’t copy/create any files once installed, it’s a false report. Source code is open for anyone to check. No other virus scanners have a problem with it.
The service dropdown says “Authoristaion Required” in the configuration window.
Have you only just signed up or changed accounts? It can take several days before the node usage system know about you. To test, point your browser to https://customer-webtools-api.internode.on.net/api/v1.5/. If after you’ve put your username and pwd into it, it returns results, you should be good to go. If you still have problems, let me know.